The Operational Excellence pillar includes the ability to support development and run workloads effectively, gain insight into their operation, and continuously improve supporting processes and procedures to delivery business value.
There are five design principles for operational excellence in the cloud:
Operations teams need to understand their business and customer needs so they can support business outcomes. Ops creates and uses procedures to respond to operational events, and validates their effectiveness to support business needs. Ops also collects metrics that are used to measure the achievement of desired business outcomes.
Everything continues to change—your business context, business priorities, customer needs, etc. It’s important to design operations to support evolution over time in response to change and to incorporate lessons learned through their performance.